Frequently Asked Questions
Everything you need to know about your Mackintosh order.
What is the standard shipping timeframe for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 3-7 business days, depending on your location and customs processing.
How should I care for my handmade bonded cotton raincoat?
To preserve the waterproof qualities of your coat, we recommend professional cleaning by a specialist familiar with bonded cotton. Avoid machine washing or dry cleaning unless specified on the care label.
What is your return policy for online purchases?
We accept returns within 28 days of delivery, provided the items are in their original condition with all tags attached. Please note that personalized or bespoke items are non-returnable.
How can I ensure I am selecting the correct size?
Our heritage cuts vary by style. We provide a detailed size guide on each product page with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit over layers.
Are your products covered by a warranty?
Yes, every Mackintosh garment is crafted to the highest standards. We offer a 12-month warranty against manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.